Refund policy

Iron's Custom Wood makes furniture to order. Each piece may be customized for size, wood selection, epoxy design, legs, and other specifications. Please review this policy before placing an order.

Custom and made-to-order products

Custom and made-to-order items are created specifically for you and are not eligible for return or exchange because you have changed your mind, except where required by applicable law or where an item is incorrect or defective.

Cancellations and changes

If you need to cancel or change an order, contact us promptly at info@ironscustomwood.com. We will confirm whether your request can be accommodated based on the order’s production status. Once production has begun, changes may not be possible and cancellation may not be available.

Deposits

Where a deposit has been agreed for a custom order, its treatment will be set out in the order terms. Contact us before placing the order if you have questions about the deposit or cancellation terms.

Shipping damage and delivery issues

Inspect your order on delivery. If an item arrives damaged, is missing, or there is another delivery issue, contact us as soon as possible with your order number and clear photographs of the item, packaging, and shipping label. Keep all packaging until we have reviewed the claim.

Incorrect or defective items

If you receive an item that does not match the confirmed order specifications or appears defective, contact us at info@ironscustomwood.com with your order number, a description of the issue, and photographs. We will review the information and, where appropriate, discuss the available resolution.

Customer responsibilities

Before ordering, please confirm that the selected dimensions, finishes, delivery access, and contact details are correct. You are responsible for providing accurate customization and delivery information and for notifying us promptly of any issue.

Contact

For return, cancellation, damage, delivery, or defect questions, email info@ironscustomwood.com.